When you are at the top of the pile of VPN providers in the world, it stumps a few users when trying to connect, and they can’t connect for some reason.
When using ExpressVPN, you may find this issue when you’re sat down and Express VPN not working with Netflix. There are many other instances where the symptoms are different, and they can all be attributed to various reasons when you try connecting to VPN.
Here, rather than give an ExpressVPN review, you can find why your device isn’t connecting with VPN while your connection appears to be fine for other devices and without your VPN.
Is Express Down?
One of the first things you may think of when you are not able to connect is Express VPN down.
You have a couple of things here, and the first is to disconnect your VPN connection. Doing this makes sure your kill switch hasn’t kicked in and has stopped all your connections as you are not connecting to a VPN server.
Try to access another site without your VPN enabled. If you can connect, then you have potential issues with the ExpressVPN app, a VPN server, or the company is down.
You can check https://downdetector.com/status/express-vpn/, and this will tell us if there have been potential issues for the company during the last 24-hours. Make sure you check this first as it is right up to date and a great help.
ExpressVPN has one of the best records for uptime, so you may find there is another issue.
Why is ExpressVPN Not Connecting?
Right at the start, it can be hard to know where to begin your troubleshooting.
One of the things you need to check is your router, as they can bring your VPN to its knees after a while as they are unable to keep up.
Here are some of the reasons you may experience this.
Change Protocols: You can see issues with disconnection, and switching your VPN protocol, from OpenVPN to L2TP or IKEv2, may resolve the issue and allow you to access the internet.
Firewall: If you switch protocols and the issues are still present, check your router or Windows Firewall settings. If you have a third party internet security software, also check here. Try to disable your firewall and see if this helps resolve the problem.
Internet Connection: You can try every physical thing, and you still need help as you face the issue. Make sure you check your internet connection and any specific settings your ISP gave when you first had your installation.
One thing you may find is the kill switch in ExpressVPN is flicking on and off. If this happens, you will face access, connections, and disconnections. Disable it and see if you still have the same problem.
How Do I Remove a Device from ExpressVPN
You can find this a petty issue when it catches you. It isn’t a problem as such, yet it can be enough to prevent a device connecting to the internet.
When you first sign up with ExpressVPN, you can have 5 simultaneous connections. In many instances, this can be more than enough in a household. However, what a few people forget is how many devices they add, and all allocations are taken up when they try to connect.
You can add as many as you wish, but you can only use five at once. If you want to remove a device, you only need to uninstall the app from your device.
Why does my VPN keep disconnecting and reconnecting?
You may encounter ExpressVPN slow to connect to an individual VPN server, and it carries on without VPN connecting.
If you check on the customer support pages of ExpressVPN, here, you can find some useful tips.
- If your location is close to an area that has known connectivity issues with the VPN. Try to wait for 30-seconds to see if you connect. In most cases, ExpressVPN takes a second or two to connect. Try connecting to a different server and see if you can connect there.
- Disconnect your VPN and try accessing the internet. If you still have issues, it is more than your VPN.
- Close the ExpressVPN app and then restart it. Once it opens, try switching to a different VPN server to another location, but one not as remote.
- Reboot or restart your device and the ExpressVPN app. If you
- ExpressVPN gives you plenty of warnings your license is about to expire. If there is any reason you miss this, it can be enough to stop your successful connection. If this is the case, you can head to the ExpressVPN website and check how to reactivate an expired license.