For most cases, once you see ‘HBO Go Content Not Available Error,’ this would lead you to believe there is a service outage.
If there is any sign of an outage for any reason, then no content will be available.
You may find a few reasons you get this, and this guide will help you correct the problem without too much effort.
You will find out how to fix HBO Go app problems on your devices and get back to streaming.
Why is My HBO Go Not Working?
You may find the HBO Go outage issues clear up, or if it is persistent, the full extent of the error could contain the following:
HBO Now is only supported in the U S and certain U S territories
If you are in a service area and believe you received this message in error, please follow the steps below:
- If you’re using a VPN or web proxy, try disabling it, so your IP address is not blocked
- If you still get a service area message, email us at [email protected]
You can see from the HBO Go Service error; HBO is only available in certain areas. If you travelled outside the country, you could see this.
If not, then check you have entered your username and password correctly into your devices. You can ask HBO to get the email address details you used for login, or you can reset your password.
However, you may find your issue much more straightforward to resolve than that.
Why is HBO Now Not Available in My Region?
Because of content licensing rights, HBO is unavailable anywhere except in the USA. While you may be a U.S. citizen, you cannot access HBO now if you live outside the U.S.
Streaming sites such as HBO use IP tracking technology to detect your current IP address and refuse access if the area HBO tries to access is not in the U.S. (Read How to Watch HBO Now in Canada)
Hence the reason for this rights reserved error on your devices:
HBO Now is only supported in the U S and certain US territories
If you are in a service area and believe you received this message in error, please follow the steps below:
- If you’re using a VPN or web proxy, try disabling it, so your IP address is not blocked
- If you still get a service area message, email us at [email protected]
If you find HBO GO not working on Android and iOS smartphones and tablets, you can follow the steps below:
If on a cellular network, connection speeds may not be fast enough for streaming.
You can try disabling, enabling Airplane mode, which can fix connection issues. Aside from this, try to reboot your devices (this will give you a new IP address on a WiFi device)
Restarting the app or even uninstalling and reinstalling it may help. You may find this if you are trying to access HBO Go
On Android, go into Settings – Apps & notifications, and select “HBO Go”
Select “Storage, “and tap “Clear Storage “next, tap “Clear Cache“
For iPhone and iPad, tap the Menu button in the app, then tap “Clear temporary files” inside the settings page.
Finally, make sure you have the latest version of the app. Outdated or defunct apps won’t work.
Why does HBO GO not work on Samsung Smart TV?
People using HBO GO on Samsung TV need to keep software up to date. Most times, TV software is outdated and causes bugs like the HBO GO application screen sticking.
To fix this on your smart TV, head to the settings, and update your software. Try to follow the steps below:
- Exit your HBO GO app and the Smart Hub
- In Menu open the Settings, and go to Support
- Select “Software Update”
- Select the “Update Now”
- Navigate to the smart hub and open HBO GO to check if it is now working
Is HBO Go Still Working?
With all the above information, you can find the error is not related to a problem with your hardware devices, and it is because of the following:
As of July 31, 2020, the HBO Go app would no longer exist. HBO Now was to be called plain HBO, which is only supported in the U S and certain U S territories. You will also find it is only available if you have a cable subscription. (Read The Best VPN for HBO)
As a replacement for HBO Now, there is the new HBO Max, and if you see this message, it means you are trying to sign in to HBO Max from outside the USA.
If you are in a service area and believe you received this message in error, please follow the steps below:
- If you’re using a VPN or web proxy, try disabling it, so your IP address is not blocked
- If you still get a service area message, try to follow the steps below as the information is outdated, like the app.
Don’t try to disable your VPN; however, you need to get a premium streaming VPN on your device. You also need to get the server set to a US-based one inside the app. It will change your home IP address to an area HBO likes.
Once you do this, you should be able to access the new HBO Max service for all the latest content to watch from home, wherever that may be.
